Shipping and return - Equilibre Performance Nutrition

Shipping and return

Delivery fees

Shipping is chargeable for all online orders under $100 after discounts and before taxes (certain conditions apply).

Shipping costs are calculated according to the weight of the package:

       1 Grams

2000 Grams

  7.99 $

2000 Grams

5000 Grams

  9.99 $

5000 Grams

15000 Grams

14.99 $

 

Estimated delivery costs:

To know the delivery cost specific to your address, add the products you want to order to your basket. Click on the basket icon at the top right to display your basket. In the "Estimated delivery charges and taxes" section, enter the country, province and postal code of delivery and press the "Get an estimate" button.

Free delivery

Equilibre Performance Nutrition offers FREE DELIVERY on all online orders of $ 100 or more, after discounts and before taxes, and not exceeding 5kg, and meeting the conditions below: Free delivery applies only to regions close to major centers in Quebec and Ontario being offered the basic delivery fee of $ 7.99; Remote regions of Quebec, Ontario, as well as all other provinces and territories will be offered a discount of $ 7.99 on their delivery cost.

We only ship by Canada Post

Delivery times

Please allow 1 to 2 working days for the preparation of your order.

Delivery times are normally 1 to 5 working days. Please note that a shipment confirmation email will be sent to you when Equilibre Performance Nutrition ships your package. This email will display the tracking code allowing you to track your package on the Canada Post website.

In remote areas, additional delivery times may be added. You can track your package at any time on the Canada Post website.

In the event of a Canada Post strike lasting more than 24 business hours, our customer service will contact you to determine the delivery method most suitable for you.

 

Refund Policy Équilibre Performance Nutrition Inc.

 


1. Returning Unopened Items:

We accept returns of new and unopened items. You may return unopened items in their original packaging within 30 days of purchase, along with a receipt or proof of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.

Only regular priced items can be refunded. Sale items are non-refundable. To track the status of your return, please contact us at the phone number or email address below.

 


2. Exchanges

We only exchange goods that are faulty or damaged. When you believe that a product is defective, please contact us, within 30 days of your purchase, at the telephone number or email address below and provide details of the product and the defect. We will then tell you how to return the product.

 


3. Shipping

You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage occurring during transit. You must also, for all returns, prepay the cost of shipping and insurance (if applicable). If your return is eligible for a refund, the refund will not include any shipping and handling charges that may appear on the packing slip or invoice.

To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information regarding your purchase, to the address listed in the contact details below:

Contact information :

Équilibre Performance Nutrition Inc.

3-5840 Boulevard Taschereau

Brossard, QC J4W 1M6

 


4. Process

When we receive your item, we will examine it and notify you by email within a reasonable time whether you are eligible for a refund or exchange.

If you are eligible for a refund, we will refund the purchase price and a credit will be applied to the original form of payment. Shipping and handling charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping. It may take up to 15 business days after you receive our email before you see the refund on your statement.

If you are eligible for an exchange, we will ship a new item to the original shipping address.

 


5. Contact details:

Équilibre Performance Nutrition Inc.

450-812-2257

[email protected]

3-5840 Boulevard Taschereau

Brossard, QC J4W 1M6

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